<p>1. The terms come into force from the moment they are published on the Casino official website. The administration reserves the right to update certain conditions without notifying the players.</p>

<p>2. The player undertakes to reread these terms.</p>

<p>3. The player confirms that she/he is over 18 years old and that the local laws allow gambling activities. If a player brakes any law only she/he is totally responsible for that.</p>

<p>4. The user is responsible for keeping access to the account (login and password) save. All the actions made using the access data are considered to be true.</p>

<p>5. The Casino guarantees confidentiality of users’ data. Pay attention to the fact that Casino is not responsible for the money, bonuses, and personal data if a user gave access to her/his account to third parties.</p>

<p>6. The user undertakes to indicate only the true information about herself/himself in the profile.</p>

<p>7. Every player can have only one account for a mailing address, IP, and gadget. If a Casino detects several accounts of one user, we reserve the right to close all the account and compensate for the losses from the fund of the accounts.</p>

<p>8. The user agrees to the fact, that there exists the probability of loss/winning and Casino is not responsible for the probable financial losses.</p>

<p>9. The user is personally responsible for paying the taxes from the Casino winnings according to the taxation of her/his country or region.</p>

<p>10. The user confirms that she/he is familiar with the local laws and that online gambling is allowed in her/his country. If a user violates the law of her/his country only she/he is solely responsible for the violation. We recommend that you precisely learn the current laws of your region before creating an account.</p>

<p>11. The user undertakes to use the account for playing, making deposits and withdrawals. If a user is detected in illegal, fraudulent or prohibited activities, or in violation of the rules of the Casino, the administration reserves the right to close her/his account. At the same time, we do not undertake to refund or compensate for the funds of her/his account.</p>

<p>12. Before taking part in different bonus programs, the user undertakes to learn the terms of bonus policy and follow them. You can read the bonus terms and conditions <a href="/bonus-terms" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</p>

<p>13. Any errors that occur during the game are not the responsibility of MarvelCasino. This includes problems with the devices used by the user to access the games, with the operation of telecommunications companies or game providers.</p>

<p>14. If a user detects an error or a defect in the software, she/he is obliged to report it to the administration of the Casino. If it is found that the user used this error or defect in their own interests, for the purpose of obtaining benefits, the administration of MarvelCasino has the right to fully compensate the losses associated with this error or defect, including costs incurred due to the lack of notice from the user.</p>

<p>15. If the user is suspected to be manipulating the Casino system, MarvelCasino reserves the right to refuse to process withdrawals to the player or any other person / persons who manipulated the project system or attempted to do so in order to benefit.</p>

<p>16. If a player violates any of these terms or if there exist reasonable suspicions of their violation, the administration of MarvelCasino has the right to temporarily or permanently close the user's account, refuse to pay all the winnings to the player and use these funds as compensation for the project losses incurred because of the user’s actions.</p>

<p>17. Account verification, deposits and withdrawal</p><p><br></p><ol><li>The casino administration is eligible to carry out a comprehensive verification of the player's identity at any time, regardless of the current status of the player. Verification could include providing copies of your passport, utility bills, selfies with documents, webcam verification, or any other method. When using credit cards, the casino administration has the right to request a scan or a selfie with the face side of the card.</li><li>For this, the player is required to send us a copy or a digital photo of his/her identity document. When making a deposit with a credit card you must send a copy of both sides of the card. The first six and the last four digits of the card should be visible, CVV2 code should be hidden. If you fail to pass this verification during 7 day period, it will result an account closure until the verification procedure is completed and you will be charged a monthly fee of 7 USD for the verification period.</li><li>A player guarantees that all documents requested by the casino belong to him/her personally, and they have not been corrected. Otherwise (if the player has provided deliberately false or falsified documents), the casino administration has the right to confiscate the funds in the account.</li><li>When making a deposit or withdrawal, a player is obliged to use only his/her personal financial details. This means that your first and last name in your account must match the first and last name of your credit card holder, bank account and other payment systems.</li><li>The casino reserves the right to withhold 20% of the withdrawal amount if you haven’t met the x3 wagering condition (except all table games and those slots not falling under the wagering requirements). Please note that 15% of the bets made in all table games are taken into account when wagering.</li><li>The casino can refuse to process a withdrawal until the user goes through the identification procedure.</li><li>Verification of documents takes up to 24 hours from the date of submission of the last document.</li><li>To activate the withdrawal function for any funds from the gaming account, the Player must have deposited and utilized (wagered) one or several deposits totaling at least 10 USD or 10 EUR (or the equivalent in another currency). This requirement applies to all payment methods and is a mandatory condition for enabling the withdrawal option. Funds won using bonus money or without making a deposit cannot be withdrawn until this condition is met. This rule is enforced in accordance with our Anti-Money Laundering (AML) and Responsible Gaming policy.</li></ol>

<p>18. Refund policy</p><p><br></p><ol><li>No refund can be issued once the alleged deposit has been used.</li><li>A request for refund can only be considered if it is requested within the first 24 (twenty-four) hours after the alleged transaction or within thirty (30) days, but only if the player claims that another person (or minor) had access to his/her User Account.</li><li>The casino administration has the right to refuse return of any amount until the User's identity is properly verified. In this case, we must get guarantees that after the return, the User who received the return will be able to continue making deposits at casino legally. By default, a player agrees to provide notarized identity documents in accordance with the applicable laws of their country. These documents are provided at our request. If such notarized identity documents are not provided within five (5) days after our request, then no refund will be issued, the player account will be blocked and all funds will be debited. Such a decision will be final, binding and non-appealable.</li></ol>

<p>19. Casino administration has the right to cancel or update any promotion without any prior notifications.</p>

<p>20. A user can find out more about the terms, sums, payment systems, and timeframes of withdrawals <a href="/payments-info" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>.</p>

<p>21. By using and/or leaving your data at Marvel Casino, a User agrees to receive a newsletter, including promotional materials (promotions, special and personal offers) and/or informative materials via SMS-services, emails and phone calls.</p><p><br></p><ol><li>A user confirms that he reserves the right to decline this agreement at any moment during its duration. For this just contact Marvel Casino support via live chat, email support@marvelcasino.games, or by following a link in every letter. Pay attention, that if you totally or partially refuse to receive Marvel Casino marketing offers, you will not be able to receive useful and up to date information about offers and promotion.</li></ol>

<p>22. The United States of America and its territories, France and its territories, Russian Federation, Ukraine, Netherlands and its territories, United Kingdom of Great Britain and Northern Ireland, Hungary, Sweden, Spain, Cyprus, Curaçao, Austria, Belgium, North Korea, Iran, Myanmar, and Ontario (Canada) citizens are not allowed to access the Casino. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that Player violates this restriction policy.</p>

<p>23. marvelcasino.games - website is owned and operated by WoT N.V. (License holder) reg. #129742 (Kaya Richard J. Beaujon Z/N, Curacao).</p>

<p>12. Before taking part in different bonus programs, the user undertakes to learn the terms of bonus policy and follow them. You can read the bonus terms and conditions <a href="/bonus-terms"><strong>here</strong></a>.</p>

<p>17. Account verification, deposits and withdrawal</p><ol><li>The casino administration is eligible to carry out a comprehensive verification of the player's identity at any time, regardless of the current status of the player. Verification could include providing copies of your passport, utility bills, selfies with documents, webcam verification, or any other method. When using credit cards, the casino administration has the right to request a scan or a selfie with the face side of the card.</li><li>For this, the player is required to send us a copy or a digital photo of his/her identity document. When making a deposit with a credit card you must send a copy of both sides of the card. The first six and the last four digits of the card should be visible, CVV2 code should be hidden. If you fail to pass this verification during 7 day period, it will result an account closure until the verification procedure is completed and you will be charged a monthly fee of 7 USD for the verification period.</li><li>A player guarantees that all documents requested by the casino belong to him/her personally, and they have not been corrected. Otherwise (if the player has provided deliberately false or falsified documents), the casino administration has the right to confiscate the funds in the account.</li><li>When making a deposit or withdrawal, a player is obliged to use only his/her personal financial details. This means that your first and last name in your account must match the first and last name of your credit card holder, bank account and other payment systems.</li><li>The casino reserves the right to withhold 20% of the withdrawal amount if you haven’t met the x3 wagering condition (except all table games and those slots not falling under the wagering requirements). Please note that 15% of the bets made in all table games are taken into account when wagering.</li><li>The casino can refuse to process a withdrawal until the user goes through the identification procedure.</li><li>Verification of documents takes up to 24 hours from the date of submission of the last document.</li><li>To activate the withdrawal function for any funds from the gaming account, the Player must have deposited and utilized (wagered) one or several deposits totaling at least 10 USD or 10 EUR (or the equivalent in another currency). This requirement applies to all payment methods and is a mandatory condition for enabling the withdrawal option. Funds won using bonus money or without making a deposit cannot be withdrawn until this condition is met. This rule is enforced in accordance with our Anti-Money Laundering (AML) and Responsible Gaming policy.</li></ol>

<p>18. Refund policy</p><ol><li>No refund can be issued once the alleged deposit has been used.</li><li>A request for refund can only be considered if it is requested within the first 24 (twenty-four) hours after the alleged transaction or within thirty (30) days, but only if the player claims that another person (or minor) had access to his/her User Account.</li><li>The casino administration has the right to refuse return of any amount until the User's identity is properly verified. In this case, we must get guarantees that after the return, the User who received the return will be able to continue making deposits at casino legally. By default, a player agrees to provide notarized identity documents in accordance with the applicable laws of their country. These documents are provided at our request. If such notarized identity documents are not provided within five (5) days after our request, then no refund will be issued, the player account will be blocked and all funds will be debited. Such a decision will be final, binding and non-appealable.</li></ol>

<p>20. A user can find out more about the terms, sums, payment systems, and timeframes of withdrawals <a href="/payments-info"><strong>here</strong></a>.</p>

<p>21. By using and/or leaving your data at Marvel Casino, a User agrees to receive a newsletter, including promotional materials (promotions, special and personal offers) and/or informative materials via SMS-services, emails and phone calls.</p><ol><li>A user confirms that he reserves the right to decline this agreement at any moment during its duration. For this just contact Marvel Casino support via live chat, email support@marvelgames.online, or by following a link in every letter. Pay attention, that if you totally or partially refuse to receive Marvel Casino marketing offers, you will not be able to receive useful and up to date information about offers and promotion.</li></ol>

<p>22. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law.</p>

<p>23. The United States of America and its territories, France and its territories, Russian Federation, Ukraine, Netherlands and its territories, United Kingdom of Great Britain and Northern Ireland, Hungary, Sweden, Spain, Cyprus, Curaçao, Austria, Belgium, North Korea, Iran, Myanmar, and Ontario (Canada) citizens are not allowed to access the Casino. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that Player violates this restriction policy.</p>

<p>1. A no deposit bonus for sign up.</p><ol><li>To receive a bonus for sign up you need to fill in your profile and to confirm your email.</li><li>A bonus can be activated in your account.</li><li>Bonus size - 15 $/€, 80 PLN, 20 AUD, 20 CAD, 75 BRL, 555 TRY.</li><li>Wager a bonus (x50) within 3 days from the moment you received it.</li><li>Maximal withdrawal sum is 15 $/€, 80 PLN, 20 AUD, 20 CAD, 75 BRL, 555 TRY.</li><li>Follow Casino bonus terms to use a bonus.</li><li>It’s forbidden to create more than one account to receive a no deposit bonus.</li></ol>

<p>2. No deposit bonus for gambling activities.</p><ol><li>A player can be granted a no deposit bonus for gambling activities, participation in the tournaments, lotteries, or for certain achievements in the project. You can withdraw a no deposit bonus after you wager it.</li><li>A Casino can set a limit for a maximal winning sum, received after wagering a no deposit bonus or Free Spins. If the sum of your winnings exceeds these limits, your balance will be decreased. You can find more information about the maximal winning sum and wagering requirements of an exact bonus or Free Spins in the bonus description on the website or you can contact support.</li><li>A Casino reserves the right to refuse to activate a no deposit bonus if a user’s withdrawal sum exceeds the deposit sum during she/he has been playing in a Casino or during the last calendar year.</li></ol>

<p>3. General bonus terms</p><ol><li>Bonus policy is focused on encouraging players in case of fair play.</li><li>The standard wagering requirement is x30 unless otherwise stated in the bonus description.</li><li>Keep in mind that every bonus (tournament, lottery) may have its own terms and conditions available in a detailed description of a certain bonus, tournament, or lottery when a user accepts a bonus offer.</li><li>A user can have only one active bonus at one period of time.</li><li>When wagering a bonus, a player first plays with real money, and then with bonus funds.</li><li>Free spins wagering begins only after they are used. If you received a double bonus (cash bonus + free spins), the wagering of this bonus starts only after all received free spins are used.</li><li>The maximum total bet when a bonus is active must not exceed 3 $/€, 12 PLN, 4.5 AUD, 4.5 CAD, 15 BRL, 125 TRY, unless otherwise specified in the bonus terms. Purchasing a bonus or free spins in a slot also counts as a bet.</li><li>You need to wager a bonus within 7 days, for a no deposit bonus a timeframe for withdrawal is 3 days after activation (if no other period is mentioned in the promotion description).</li><li>To receive a bonus every promo code can be used up to 3 times (if no other conditions are mentioned in the promotion description).</li><li>A deposit with a promo code or a withdrawal cancels an active bonus and the winnings.</li><li>If you decline an active bonus, the winnings and the bonus sum are cancelled.</li><li>The winnings from an active bonus are available for withdrawal only after wagering a bonus.</li><li>The maximum withdrawal amount when activating any bonus, free spins, or double bonus is limited to 20x your deposit, unless otherwise specified in the promotional terms.</li><li>Players may use a maximum of five no-deposit bonuses between real-money deposits. Only two no-deposit bonuses are allowed before the first successful deposit. In cases of bonus abuse, all winnings will be voided and bonuses will be cancelled.</li><li>The maximum withdrawal amount from bonuses and free spins with no wagering requirement (x0) may not exceed 250 $/€, 1000 PLN, 375 AUD, 375 CAD, 1250 BRL, 10500 TRY, unless otherwise specified in the bonus description.</li><li>If a user violates the terms, plays unfair, creates strategies to avoid risks and receive profit, Casino reserves the right to cancel a bonus, and annul the winnings from a bonus.</li><li>If it is detected that a group of users applies the same scheme or strategy of bets, and they are united by location, payment system, gadget, IP, or something else, Casino reserves the right to confiscate the winnings from the bonus and/or deposit.</li><li>If a Casino finds out that the player received a bonus with a sole purpose – to receive a bonus sum and withdraw it or use it for other purposes, the Administration may confiscate the winnings and close the account with the right to withhold all further withdrawals. An example of such use of a bonus is to postpone the game (including Free Spins or other bonus opportunities) until later when a user no longer has to follow wagering requirements.</li><li>If a player makes deposit with bonuses four times in a row and more, then this can be regarded as overuse of the bonus policy. In this case, the casino administration has the right to cancel all winnings and only leave the deposit amount. To avoid this, try to make a deposit without bonuses after three deposits with bonuses. The amount of the deposit without a bonus must exceed the arithmetic average of the three previous deposits with bonuses.</li><li>Restrictions on withdrawal apply until a bonus is completely lost or withdrawn. This term refers to cashback withdrawal as well.</li><li>Casino reserves the right to cancel, update or modify the terms of all the promotions, loyalty programs, without prior notifications, and restrict the participance to certain players.</li></ol>

<p>4. Tournaments.</p><ol><li>Only real-money bets in slots are counted in tournaments. Bets placed while a bonus is active do not count.</li><li>In tournaments with cash prizes or free spins prizes, the maximum withdrawal amount after complying with wagering requirements is 2 times the prize amount or free spins winnings, respectively. This condition applies unless otherwise stated in the specific tournament terms.</li><li>The prizes can be activated in your account within 3 days after the tournament is over.</li><li>Cash prizes will be granted in the currency of your account.</li></ol>

<p>5. XP and Crystals.</p><ol><li>For every 1 $/€, 4 PLN, 1.5 AUD, 1.5 CAD, 5 BRL, 42 TRY wagered, you will receive 1 Crystal and 1 XP. Only real-money bets count. Bets placed while a bonus is active do not count.</li><li>Depending on XP number, gained during the game, a user will be assigned a certain level.</li><li>Crystals can be exchanged to real cash in your account. After making an exchange a sum will be immediately transferred to your account an available for playing and withdrawing. You can make an exchange starting from 100 Crystals.</li><li>The Casino offers different Crystals conversion rates, depending on the player’s level.</li><li>You can see a payout table with XP needed to achieve a new level and exchange rates <a href="/vip"><strong>here</strong></a>.</li><li>Crystals can be additionally granted to users as a prize in certain types of tournaments and other activities. Crystals are available for exchange into real money, but not for achieving a new level.</li><li>The maximum withdrawal amount using Crystals must not exceed x3 of the exchanged amount.</li></ol>

<p>6. Birthday bonuses</p><ol><li>All players, depending on their rank (starting from the Champion rank and above), receive a special birthday gift – such as a bonus or free spins.</li><li>The Birthday Bonus equals 10% of the total deposits made since the player's previous birthday. The bonus must be wagered within 5 days and is subject to a wagering requirement of x20.</li><li>After complying with the wagering requirements and once the amount is transferred to the balance, it becomes available for withdrawal. The maximum withdrawable amount is equal to the bonus amount, unless otherwise specified in the bonus terms. The maximum withdrawal amount from Free Spins is 45 $/€, 180 PLN, 65 AUD, 65 CAD, 225 BRL, 2000 TRY.</li><li>On every level (account status) a user can receive a birthday bonus only once.</li><li>A bonus is available for users with a confirmed email and phone number.</li><li>To receive a bonus, a user should have a deposit story of over 15 $/€, 60 PLN, 22 AUD, 22 CAD, 75 BRL, 650 TRY during the last year.</li><li>To receive a bonus you need to contact support three days before or after your birthday.</li><li>To prove your date of birth, send a document copy (ID, passport) via email: support@marvelcasino.games.</li><li>All the available birthday bonuses are listed on the VIP program page.</li><li>Birthday no deposit bonuses and free spins are available only to players who are in the red.</li></ol>

<p>7. Bonuses for achieving a status (level).</p><ol><li>The bonus for achieving the level will be added automatically to your account in the "Bonuses" section.</li><li>Maximal withdrawal sum after complying with wagering requirements is equal to the bonus sum.</li><li>All the available bonuses for achieving a new status are listed on the VIP program page.</li><li>No deposit bonuses are available only to players who are in the red.</li><li>VIP program no deposit bonuses can be activated within 3 days after reaching the level.</li></ol>

<p>8. Cashback.</p><ol><li>A percentage of guaranteed cashback (from 5% to 25%) in Marvel Casino depends on the player’s level. The higher the user’s status is, the bigger a cashback sum becomes.</li><li>You can activate a cashback in your account.</li><li>Cashback is credited to the bonus balance. The received amount must be wagered (x3) within 30 hours. Like any other bonus, cashback can be wagered on slots.</li><li>Cashback is calculated daily from 6:00 PM (UTC) of the previous day until 5:59 PM (UTC) of the current day and can be activated in the player’s account within 72 hours after it is granted.</li><li>The maximal withdrawal is limited with an x5 amount of a received cashback sum. If the winnings from a cashback exceed the maximal withdrawal sum, the difference is annulled.</li><li>The cashback formula is (Deposit – Withdrawal – Current Balance) * N%, where N stands for a percent of your cashback, depending on the level.</li><li>The percentage of cashback depending on status is listed <a href="/vip"><strong>here</strong></a>.</li></ol>

<p>6. Birthday bonuses</p><ol><li>All players, depending on their rank (starting from the Champion rank and above), receive a special birthday gift – such as a bonus or free spins.</li><li>The Birthday Bonus equals 10% of the total deposits made since the player's previous birthday. The bonus must be wagered within 5 days and is subject to a wagering requirement of x20.</li><li>After complying with the wagering requirements and once the amount is transferred to the balance, it becomes available for withdrawal. The maximum withdrawable amount is equal to the bonus amount, unless otherwise specified in the bonus terms. The maximum withdrawal amount from Free Spins is 45 $/€, 180 PLN, 65 AUD, 65 CAD, 225 BRL, 2000 TRY.</li><li>On every level (account status) a user can receive a birthday bonus only once.</li><li>A bonus is available for users with a confirmed email and phone number.</li><li>To receive a bonus, a user should have a deposit story of over 15 $/€, 60 PLN, 22 AUD, 22 CAD, 75 BRL, 650 TRY during the last year.</li><li>To receive a bonus you need to contact support three days before or after your birthday.</li><li>To prove your date of birth, send a document copy (ID, passport) via email: support@marvelgames.online.</li><li>All the available birthday bonuses are listed on the VIP program page.</li><li>Birthday no deposit bonuses and free spins are available only to players who are in the red.</li></ol>

Privacy policy

<h2>1. Data collecting and processing methods</h2><p>After the “User” has downloaded and/or installed the Company's software, the “User” needs to create an account on the Company's website for further participation in online games. The procedure of creating an account includes: personal information (name, postal address, email address, password, etc.), you also provide certain data when using our Services or other means of communication and interaction with us. You must prove that you have reached 18 years age in jurisdictions where the age eligible for using the Company's software services is over 18 years old. We will use the information received from the 'User' to confirm various financial transactions, send information about events, news, mailings, etc. It is especially important for 'User' to provide accurate and truthful information when filling out an account, since this information will be fundamental.</p>

1. Data collecting and processing methods

<h2>2. Use of personal information</h2><p>The Company uses the Personal Data collected for providing our Services and supporting Clients, ensuring security and identity verification, processing any online transactions, as well as in other activities necessary to provide the Services. We also have the right to use your Personal Data (including email address and phone number) to provide you with information about our products, services and promotions, and other gambling products (such as poker and casinos).</p>

2. Use of personal information

<h2>3. Deposit and withdrawal of funds</h2><p>The 'user' can play both for virtual and real money. To make a request for withdrawal, deposit is needed. In order to make a deposit, the 'User' needs to provide information on the deposit method (for example, a credit card number). This information, as well as personal data, is necessary for marvelcasino.games to be able use the information received from the “User” for making financial transactions set between the “User” and marvelcasino.games.</p>

3. Deposit and withdrawal of funds

<h2>4. Privacy</h2><p>The company is the owner of the information received from the 'Users'. The Company will take all possible measures to protect the confidentiality of the information of its 'Users', and the Company will not provide intentionally access to information to third parties outside the Company's website, except for the Players themselves.</p><p>All employees of the Company undertake to comply with the terms of this agreement on the confidentiality of information received from the 'User'. This obligation remains with the employee even after he ceases to work for the Company.</p><p>The company asks the 'Users' to pay special attention on the safety and security of your information. The password of the 'User' on the website of the Company is confidential, and the Company recommends you not to disclose it to anyone.</p>

4. Privacy

<h2>5. Disclosure of information</h2><p>The 'User' vests the Company with authority to disclose information about the 'User', as a Player, name, contact information (including full email and postal address indicating the postal code and country of residence). In case of suspicion or in connection with the investigation of fraud cases, violation of intellectual property rights, engaging in illegal activities or other unlawful actions, the Company may require additional information at its discretion. Also, the Company may disclose information about the 'User', if necessary, in accordance with legal regulations. it may be a subpoena or another judicial document obliging to provide the necessary information in relation to an individual or legal entity.</p>

5. Disclosure of information

<h2>6. Changes and additions to the 'User’s' information</h2><p>The information received from the 'User' is stored and protected by the Company. 'Users' can add or change their data at any time.</p>

6. Changes and additions to the 'User's' information

<h2>7. Cookies</h2><p>During your registration, we may send you a cookie. A cookie is a small file that is placed on your computer's hard drive, in order to collect statistics. With a cookie, using of links placed on our websites helps us to collect the following information: the number of visits to our website, the number of ad views and the sites you visit. The company may use the data generated by cookies to obtain statistical information about your experience on our websites. Our websites use four types of cookies:</p><p><br></p><ul><li>temporary cookies which are stored only during the current browser session to ensure the normal operation of the system and deleted from your device after you close your browser;</li><li>essential/persistent cookies which read information only from the websites: marvelcasino.games, and then stored on your computer for a long period. These cookies are used to identify you when you visit the website next time, and allow your settings to be saved the next time you log in (including your username and/or password);</li><li>cookies created by other websites that provide information displayed on the website, including third party analytics companies that monitor and analyze access to our website;</li><li>flash cookies stored during the game to improve the quality of the game. You are not required to accept cookies from us or any other website. You can set your browser to not accept cookies.</li></ul><p>Please see the Help section of your browser for more detailed instructions. However, for security reasons, we may deny you access to certain content on the site if you do not accept cookie.</p>

7. Cookies

<h2>8. Acceptance of the Privacy terms</h2><p>When creating an Account on the Company's website, the 'User' accepts the terms of this PRIVACY AGREEMENT. The company has the right to change this Confidentiality Agreement at any time. All changes and additions to the Privacy Agreement will be posted by the Company on this page. The use of the Company’s software by the 'User' means the consent with the terms of this Confidentiality Agreement and any other updates.</p><p>The service license agreement prevails over this confidentiality agreement.</p>

8. Acceptance of the Privacy terms

<h2>9. Company details</h2><p>WoT N.V.</p><p>Dr. M.J. Hugenholtzweg Z/N UTS, Gebouw, Curacao.</p><p><br></p><p>email: <a href="mailto:support@limesco.com" rel="noopener noreferrer" target="_blank">support@limesco.com</a></p><p>тел: +357 220 527 85</p>

9. Company details

<h2>Privacy policy</h2><p>The confidentiality of the 'User’s' personal data is especially important for the Company. It will make every effort to protect this data. The Company undertakes to maintain the confidentiality of personal information received from the 'Users'. 'Users' can rest assured and not worry about the information they provided to us, because the Company uses modern technologies and equipment to protect the personal data of the 'User'.</p>

<h2>Our Goal</h2><p>marvelcasino.games is committed to responsible gaming, and is dedicated to an enjoyable and positive gaming experience for all of our players. Most of our players play for fun and entertainment, but we recognize that a small percentage of players will:</p><ul><li>Attempt to play when they're underage;</li><li>Allow gambling to control them and affect their lives.</li></ul><p>The staff of marvelcasino.games are committed to assisting and protecting those who should not be playing casino gaming at all, or who wish to limit the amount that they play.</p>

Our Goal

<h2>Age verification</h2><p>Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.</p>

Age verification

<h3>What we do</h3><ul><li>Every person signing up for a new account at marvelcasino.games must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don't accept players under 18.</li><li>When a player creates an account with marvelcasino.games, we collect their name, address and birth date to confirm that the player is at least 18 years old.</li><li>marvelcasino.games does not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.</li></ul>

What we do

<h3>What you can do</h3><ul><li>Be sure to protect your computer. All Windows computers can be set up to have password control so that you must enter a password to get to the desktop. In general, this is a good practice, but it's even more important when there are children or teenagers in your household. Also, keep your marvelcasino.games screen name and password private. You can elect to have the marvelcasino.games software not remember your password each time you log into marvelcasino.games. If you have any concern that somebody else might attempt to access your marvelcasino.games account.</li><li>If you are aware of an underage person using marvelcasino.games software, let us know. Simply send an email to support@marvelcasino.games and we will get right on it. Our first step is to investigate, and if warranted, freeze the player's account and request identification from that player; we take these reports seriously.</li></ul>

What you can do

<h2>How to play online responsibly</h2><p>If you choose to play online gaming, there are some general guidelines that can help make your game playing experience safer, and reduce the risk that problems can occur:</p><ul><li>Play for entertainment, and not as a way of making money.</li><li>Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.</li><li>Never deposit more than you can afford to lose.</li><li>Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.</li><li>Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.</li><li>Balance gaming with other activities. Find other forms of entertainment so playing does not become too big part of your life.</li></ul>

How to play online responsibly

<h2>Independent organisations</h2><p>You can find information about organizations which can help people with a gambling addiction here:</p><ul><li>GamCare<br>Web: www.gamcare.org.uk<br>E-mail: info@gamcare.org.uk<br>GamCare Phone support (+44) 0808 8020 133 8am to midnight, 7 days a week<br><br></li><li>Gordonhouse<br>Web: www.gamblingtherapy.org<br>E-mail: webmaster@gamblingtherapy.org<br>Phone: (+44) 01384 241292<br><br></li><li>GA Gamblers<br>Web: www.gamblersanonymous.org.uk<br>Phone: 0207 384 3040<br><br></li><li>Gam-Anon тел:<br>Web: www.gamanon.org.uk<br>Phone: 08700 50 88 80</li></ul>

Independent organisations

<h2>Personal limits</h2><p>To help players to play more responsibly, MarvelCasino allows players to set personal limits on the amount of deposits.</p><p><strong>Limits can be changed at any time</strong>. The increase in the limit will take effect immediately after contacting the Support Service, however, it can only be relaxed after confirmation by email and only after the previous limit of the same type has expired. All of this is done to help the player avoid hasty decisions. If you need more information or assistance regarding personal limits, please contact support by email at support@marvelcasino.games.</p><p><strong>Deposit limit</strong>. A player can set a limit on their casino deposits for one day, week or month.</p>

Personal limits

<h2>Self-exclusion</h2><p><strong>Account blocking</strong>. You can set the blocking period for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. After that, your account will be blocked and you will not be able to make deposits to the casino or withdraw any remaining funds during this period. While the limit is active, you will be excluded from all promotional offers. After its expiration, your account will be activated automatically.</p><p>To block, you can always contact the support service at support@marvelcasino.games and inform about your desire to be excluded from the game on the website. The support team will take all necessary measures to restrict such player's access to the website, as well as to protect him from all advertising offers.</p><p>Please note that if you self-exclude permanently, the remaining funds on your balance will be paid out in accordance with the casino limits. If you self-excluded for a certain period of time, the remaining funds on your balance will be paid by making an application for withdrawal of funds, after unblocking from your account, in accordance with the casino limits, only after the expiration of the self-exclusion period.</p>

Self-exclusion

<h2>Personal limits</h2><p>To help players to play more responsibly, MarvelCasino allows players to set personal limits on the amount of deposits.</p><p><strong>Limits can be changed at any time</strong>. The increase in the limit will take effect immediately after contacting the Support Service, however, it can only be relaxed after confirmation by email and only after the previous limit of the same type has expired. All of this is done to help the player avoid hasty decisions. If you need more information or assistance regarding personal limits, please contact support by email at support@marvelgames.online.</p><p><strong>Deposit limit</strong>. A player can set a limit on their casino deposits for one day, week or month.</p>

<h2>Self-exclusion</h2><p><strong>Account blocking</strong>. You can set the blocking period for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. After that, your account will be blocked and you will not be able to make deposits to the casino or withdraw any remaining funds during this period. While the limit is active, you will be excluded from all promotional offers. After its expiration, your account will be activated automatically.</p><p>To block, you can always contact the support service at support@marvelgames.online and inform about your desire to be excluded from the game on the website. The support team will take all necessary measures to restrict such player's access to the website, as well as to protect him from all advertising offers.</p><p>Please note that if you self-exclude permanently, the remaining funds on your balance will be paid out in accordance with the casino limits. If you self-excluded for a certain period of time, the remaining funds on your balance will be paid by making an application for withdrawal of funds, after unblocking from your account, in accordance with the casino limits, only after the expiration of the self-exclusion period.</p>

<h2>Why Is KYC Verification Required?</h2><p>KYC (Know Your Customer) verification helps us protect your account, prevent fraud and comply with applicable AML and regulatory requirements.</p><p>A full KYC verification is required when:</p><ul><li>Your total lifetime deposits exceed EUR 2,000;</li><li>You request a withdrawal of any amount;</li><li>Additional verification is required based on security or risk checks.</li></ul><p>We may request verification earlier where necessary.</p>

Why Is KYC Verification Required?

<h2>What Documents Are Required?</h2><p>To complete KYC, you will need to provide:</p><h3>1. Proof of Identity</h3><p>A valid government-issued photo ID, such as a passport, national ID card or driving licence.</p><p>The document must:</p><ul><li>Belong to you and match your account details;</li><li>Clearly show your name, photograph and date of birth;</li><li>Confirm that you are at least 18 years old;</li><li>Be valid and not expire within the next 3 months.</li></ul><p>Both sides may be required depending on the document.</p><h3>2. Proof of Address</h3><p>A bank statement or utility bill issued within the last 3 months.</p><p>It must clearly show your full name and residential address and match the information on your account.</p><h3>3. Selfie With Your ID</h3><p>You may be required to provide a selfie holding your identification document.</p><p>Your face and the document must be clearly visible, and the document must match the ID submitted for verification.</p>

What Documents Are Required?

<h2>KYC Verification Process</h2><p>After submitting your documents, your account may receive a “Temporarily Approved” status while our KYC Team reviews your information.</p><p>During this period:</p><ul><li>You can continue using the platform;</li><li>Withdrawals cannot be completed.</li></ul><p>Our KYC Team aims to review your documents within 24 hours.</p><p>The result may be:</p><p>Approved – your KYC verification is successfully completed.</p><p>Rejected – the submitted documents do not meet our verification requirements.</p><p>More Information Required – additional documents or clarification are needed.</p>

KYC Verification Process

<h2>Additional Verification</h2><p>In certain cases, we may request additional information or documents, including:</p><ul><li>Additional proof of identity or address;</li><li>Payment method verification;</li><li>Source of Funds or Source of Wealth documentation;</li><li>Additional identity or liveness checks.</li></ul><p>This may be required where necessary for security, AML or compliance purposes.</p>

Additional Verification

<h2>Important Information</h2><p>All information provided during registration and verification must be accurate and truthful.</p><p>Providing false or misleading information may result in account restrictions, withdrawal refusal where permitted, or account closure in accordance with our Terms and Conditions.</p><p>Customers are not permitted to transfer funds directly to other customers.</p>

Important Information

<h2>Privacy</h2><p>All documents and personal information submitted for KYC are handled securely and processed in accordance with applicable data protection laws and our Privacy Policy.</p><p>If you need assistance with your verification, please contact our Support Team.</p>

Privacy

<p>MarvelCasino is operated by WoT N.V. that is licensed by Curaçao eGaming, on the basis of a license issued by the Government of the Netherlands Antilles.</p><p>All online products provided by MarvelCasino are supplied by licensed companies with approved status from Curaçao eGaming. Thorough testing took place on all products operated by MarvelCasino before the launch, including External Compliance Testing and Internal testing by our own Internal compliance team. Approved testing houses conduct External Compliance Testing to verify elements such as Functionality, Display, Transaction, Rules and Mathematics (i.e. Return to Player (“RTP”) calculation) etc. to ensure the compliance of overall product to applicable regulatory requirements. Subsequently, we made Internal Tesing including Integration Testing and User Acceptance testing, thus guaranteeing the game integrated into our gaming platform performs as it was expected in terms of user experience.</p><p>The Theoretical Return to Player (RTP) value is a theoretical calculation of the expected percentage of wagers that a specific game will return to player after a significant amount of plays (e.g. hundred of million game plays). While every single game play is unpredictable and it is possible to win a big amount or lose your bet, the average return of a specific game in the long run will approach the Theoretical RTP value.The RTP value is calculated via either a theoretical or simulated approach with the method used depending on the game type.</p><p>To find more information about RTP of specific games please visit the information section of the game.</p>

Fairness & RNG Testing Methods

<p>All online products provided by MarvelCasino are supplied by licensed companies with approved status from Curaçao eGaming. Thorough testing took place on all products operated by MarvelCasino before the launch, including External Compliance Testing and Internal testing by our own Internal compliance team. Approved testing houses conduct External Compliance Testing to verify elements such as Functionality, Display, Transaction, Rules and Mathematics (i.e. Return to Player (“RTP”) calculation) etc. to ensure the compliance of overall product to applicable regulatory requirements. Subsequently, we made Internal Tesing including Integration Testing and User Acceptance testing, thus guaranteeing the game integrated into our gaming platform performs as it was expected in terms of user experience.</p><p>The Theoretical Return to Player (RTP) value is a theoretical calculation of the expected percentage of wagers that a specific game will return to player after a significant amount of plays (e.g. hundred of million game plays). While every single game play is unpredictable and it is possible to win a big amount or lose your bet, the average return of a specific game in the long run will approach the Theoretical RTP value.The RTP value is calculated via either a theoretical or simulated approach with the method used depending on the game type.</p><p>To find more information about RTP of specific games please visit the information section of the game.</p>

<p>If you are not satisfied with the quality of service provided by MarvelCasino, you have several ways of resolve the issue:</p><ul><li>Ask your question or submit your complain directly to MarvelCasino Management by sending email to <a href="mailto:support@marvelcasino.games">support@marvelcasino.games</a>. Please describe your question with all details you have and we will come back to you within 72 hours.</li><li>You can send complaint directly to our licensing company Curacao eGaming: in order to do it please click licence icon at the bottom of this page - "File a complaint" or send message to complaints@curacao-egaming.com.</li></ul>

Dispute resolution

<p>WoT N.V. Player Complaints Policy Version 1.2 — August 2025</p><p>We are committed to ensuring that players have access to a regulated process for addressing complaints. This policy outlines the procedure for submitting a complaint and the conditions under which complaints are accepted and escalated in accordance with the requirements of the Curacao Gaming Authority (CGA) and Article 5.3 of the National Ordinance on Games of Chance (LOK).</p>

Complaints Policy / ADR

<h3>1. Who Can Submit a Complaint</h3><p>Only the registered account holder may submit a complaint. Complaints submitted by third parties, representatives, or on behalf of others will not be accepted under any circumstances.</p>

1. Who Can Submit a Complaint

<h3>2. How to Submit a Complaint</h3><p>To be considered valid, a complaint must be submitted <strong>exclusively via email</strong>, available on our website in English. We do not accept complaints via chat, or social media as formal submissions.</p><p>To be processed, the form must include:</p><ul><li>Full legal name and residential address</li><li>Registered account number</li><li>Date of the complaint and the date of the disputed event</li><li>Description of the issue</li><li>Supporting documentation (e.g., screenshots, correspondence)</li></ul><p><strong>Complaints must be submitted within 180 days</strong> of the event in question. Submissions received after this deadline will be automatically dismissed as time-barred.</p><p>Players may submit complaints in English, which is the primary language of the Company, or in any other language available to customers on the website.</p>

2. How to Submit a Complaint

<h3>3. Complaint Handling Process</h3><ul><li>We will acknowledge receipt of a valid complaint within <strong>2 business days</strong> (for responsible gaming matters) or <strong>7 calendar days</strong> (for all other matters).</li><li>We aim to resolve responsible gaming-related complaints within <strong>5 business days</strong>.</li><li>All other complaints will be reviewed and responded to within <strong>4 weeks</strong>, extendable once by an additional 4 weeks if further information or internal review is necessary.</li></ul><p>The player must respond to any operator request for documentation or clarification within 7 days. Failure to provide timely or complete responses may result in the complaint being closed without resolution.</p><p>A final decision will be issued in writing. If the complaint is rejected, detailed reasons will be provided.</p>

3. Complaint Handling Process

<h3>4. Reasons for Complaint </h3><p>The player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): </p><ol><li>Deposit issues </li><li>Withdrawal issues </li><li>Bonus terms and conditions </li><li>Account closures or restrictions </li><li>Alleged errors or unfairness in game outcomes </li><li>Responsible gaming issues </li><li>Treatment of player balances </li><li>KYC and Verification </li><li>Data Protection </li><li>Technical or Software issues </li><li>AML concerns </li><li>Issues with minors </li><li>Fraudulent games </li><li>Fraudulent practices </li><li>License or regulation </li><li>Unfair terms and conditions</li></ol>

4. Reasons for Complaint

<h3>5. Escalation to Alternative Dispute Resolution (ADR)</h3><p>If the player disagrees with the outcome, they may refer the complaint to an independent ADR provider, <strong>only after receiving a formal final response</strong> from the operator.</p><p>ADR is only available for monetary disputes <strong>exceeding €100</strong>. Non-monetary or low-value claims are not eligible for escalation.</p><p>Players may only escalate their case <strong>once</strong>. Submissions to multiple ADR providers will not be accepted. ADR decisions are <strong>non-binding</strong> for the operator unless agreed in writing.</p>

5. Escalation to Alternative Dispute Resolution (ADR)

<h3>6. The Role of the Curacao Gaming Authority (CGA)</h3><p>The CGA is the supervisory authority for licensed operators in Curacao.</p><ul><li>The CGA <strong>does not mediate</strong> individual disputes.</li><li>Players may report potential breaches of license conditions.</li><li>CGA uses such reports for regulatory oversight and enforcement only.</li></ul>

6. The Role of the Curacao Gaming Authority (CGA)

<h3>7. Record Keeping and Reporting</h3><p>We retain all complaint records for up to <strong>5 years</strong> or as required by applicable laws. We report aggregated complaint data to the CGA on a semi-annual basis. <strong>We reserve the right to provide complaint-related records to governmental, regulatory, or law enforcement authorities upon formal request or if legally required</strong>.</p>

7. Record Keeping and Reporting

<h3>8. Disclaimer</h3><p>Submitting a complaint does not guarantee a favorable outcome. The resolution process may require significant documentation, internal review, and regulatory reporting. The burden of proof lies solely with the player.</p>